Frequently asked questions
How long does shipping take?
Since our products are made to order, shipping typically takes 3 to 4 weeks from the time your order is confirmed. We take great care in crafting each item to ensure the highest quality.
What is your return policy?
Please note that we are unable to accept returns or issue refunds. We kindly ask for your understanding.
Can I change or cancel my order?
You may cancel your order at any time before it has been shipped. If you wish to cancel, please contact us as soon as possible.
Can the assist suit or corset be washed?
To maintain the quality of the product, please hand wash using a neutral detergent in water below 86°F.Please avoid using a tumble dryer. For more detailed care instructions, please refer to the user manual included with your product.
How do you use my data?
We use your personal data only to process orders, provide customer support, and improve our services.
Your information is kept secure and is never shared with third parties without your consent, unless required by law.
What should I do if there is a problem with the product?
If you experience any issues with the product, please contact us first.
Providing photos or videos will help us assist you more effectively.
Is it possible to place a bulk order or request a quotation for corporate use?
We are happy to provide a quotation upon request.
Please feel free to reach out to us via email with your inquiry.
Can I use images, videos, or text from your website?
All content is protected by copyright. Unauthorized reproduction or use is strictly prohibited.
Do you offer collaborative development opportunities?
We welcome opportunities for joint development.
If you are interested, please do not hesitate to contact us by email to discuss further.
How can I contact customer service?
Please fill out the inquiry form on our website to contact customer service.
Our office hours are from 9:00 AM to 5:30 PM (Japan Standard Time), Monday through Friday.